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发表于 2005-12-11 08:06:04
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疑问解答
What is Remote Desktop for Mobiles?
Remote Desktop for Mobiles it is easy-to-use, reliable and secure remote control software which will allow you to work on the remote home or office computer from your mobile phone. You will see the screen of the remote computer on your mobile phone and also you can operate mouse and keyboard of the remote computer.
Remote Desktop for Mobiles software consists of two components: the Server and the Client modules.
The Server module should be installed on the computer.
The Client module should be installed on the mobile phone.
To work with your computer from the mobile phone, you should install both these components.
How I can download Remote Desktop for Mobiles?
You may find the latest version of Remote Desktop for Mobiles on our website:
http://www.desktopmobiles.com/download.html
You can download a single installation executable file (.exe file) containing both the server and the clients for various platforms. After installing this file on your computer, the server is ready to connecting a clients. The clients can be found in a subdirectory "Clients" in the server installation directory.
Also, you can download separate archive files (.zip files) which contain the clients for concrete platform. Unzip file in separate directory and download the client directly to your phone, using an special phone manager software.
Can I download Remote Desktop for Mobiles Client from WAP?
You can open our wap site in the WAP browser of your mobile phone:
www.desktopmobiles.com/wap
What devices are supported?
The Server is supporting OS: Windows 98 / ME / NT 4.0 / 2000 / XP / 2003
The Client is applying on mobiles with supporting Java (J2ME) Mobile Information Device Profile (MIDP) 1.0 (MIDP 2.0 is more acceptable) and should have not less than 2 Mb of memory. The recommended screen size not less than 132x170 at 65536 colors. The mobile phone should be supporting connection to GPRS network.
Standard version. A standard version of the Client can be downloaded and run on mobile phones which are supporting applications more than 64 Kb size.
Lite version. Also there is a Lite version of the Client (less 64 Kb size) for mobile phones which have a limitation on a size of application. In a lite version the mobile phone file system is unsupported (you can't operate with files on mobile phone, but can manage files on remote computer).
RIM Blackberry version. A special version of the Client module that supports RIM Blackberry devices is also available. The module supports the following series: 6700, 7100, 7200, 7500, 7700 with OS 4.0 and greater. No BES needed.
The Java environment on your mobile phone should be supporting connections through "sockets". Not all mobiles are supporting connection through "sockets". On the next listed models the Client don't operate properly:
Nokia 3100, 3200, 3510i, 5100, 6100, 6310i, 6610, 7210, 7250
Motorola V551, A630
Samsung e700, e800, SGH-X600
Sharp GX10
Sony Ericsson T610, T630, P800
How I get to know what the Client will work on my mobile phone?
For this you should be loading and testing a work of the Client on your mobile phone. You can load the Client from our WAP site, or you can download an archive file containing the Client and install it use a special phone manager software. For testing a Client on your mobile phone, you can try to connect to our Test server. Look through info about Test server on our site:
http://www.desktopmobiles.com/testserver.html
I can work with my computer only few minutes, how to remove this restriction?
The Remote Desktop for Mobiles is freely distributed as unregistered version. The unregistered version has a some limitations, such as restriction an operating time of the Client and lock of some functions. Besides, each time at connection the Client to a Server, the nag-screen will be indicating on a work with an unregistered version. For removal of these restrictions, you should be registering your copy of Remote Desktop for Mobiles.
How I can register the Remote Desktop for Mobiles?
To register Remote Desktop for Mobiles you must purchase a single licenses or a "Multi-licenses package". Please visit our site for detailed information about registration:
http://www.desktopmobiles.com/register.html
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Which GPRS settings should I use?
When using Remote Desktop for Mobiles Client over GPRS, we recommend an Internet access point (APN) as opposed to a WAP access point.
* For Nokia Series 60 devices (6600, 6620, 7610, 9300, 9500 and other): to employ an Internet access point, you must use 0.0.0.0 as your gateway IP address. In "Tools" - "Settings" - "Connection" - "Access points", create or edit an access point so that the "Access point name" refers to an Internet access point rather than a WAP access point, and set the "Gateway IP address" to 0.0.0.0
* Some Motorola V series: All Java applications require a special "Java Session" WebSession for network connectivity. This WebSession is separate from any WAP or Internet WebSessions you may already have configured.
If one isn't already present, create a new Web Session for use by Java applications: Select "Menu" - "Web Access" - "Web Sessions" - "[New Entry]". Name the new entry "Java Session", set all Service Types to "HTTP", and enter the relevant Internet access point information for your network operator.
If you're still experiencing connection problems, try entering the DNS IP address for your network operator: Select "Menu" - "Settings" - "Java Settings" and insert the DNS IP address.
* Some SonyEricsson phones: Java applications all use the first configured APN. This APN should be a Internet access point, not a WAP or MMS APN. Each APN has a unique identifier known as a CID, where the CID can be found by selecting "Connectivity" - "Data comm" - "Data accounts" - "{APN Name}".
Java applications will always connect through CID=1, so if the current APN associated with CID=1 is not a GPRS/Internet access point, simply create a new APN, copy the APN settings from the APN associated with CID=1 and then copy your GPRS/Internet settings to the APN associated with CID=1.
Then, you need an active "WAP profile" that connects using the Internet access point associated with CID=1. Use "Connectivity" - "Wap options" - "WAP profiles" and either create a new profile or edit an existing one. In "Connect using", select your newly-configured data account. Finally, back in the "WAP profiles" menu, check that this is the currently selected WAP profile.
Where I can find out the Internet GPRS parameters?
GPRS settings for Internet applications (as example: IM+ Messenger, Opera Browser, WebViewer, etc) for your mobile phone (differing from a WAP settings) you can get to know from support service of your mobile network operator.
When I try connecting, I get "Socket unsupport"
Java environment on your mobile phone don't support connections through "sockets". The Remote Desktop for Desktop for Mobiles Client can be using only on mobile phones where Java environment is supporting "sockets".
When I try connecting to the Test server, I get "Connection error"
Most likely that GPRS settings on your mobile phone is not applicable for Java applications. Probably you are using the application with a WAP access point instead of a GPRS Internet access point. Please try the following to resolve the issue:
Which GPRS settings should I use?
When I try connecting to my computer, I get "Connection error"
At first, try connecting to our Test server. With our Test server you make sure what the Client work on your mobile phone properly. Look through info about Test server on our site:
http://www.desktopmobiles.com/testserver.html
Next, if a connection to the Test server will be successfully, check that the Remote Desktop for Mobiles Server is started and works on your computer properly. For that, please start the Remote Desktop for Mobile application "Control Panel" (menu items "Start" - "Programs" - "Remote Desktop for Mobiles" - "Control Panel"). In a "Control Panel" you can see the Server service status - should be displaying "service started", and the Server state - should be displaying "Server operate. Uptime: ...".
Also, please make sure what your computer are directly accessible from the Internet and port 6100 are opened on firewall or router. The port 6100 it is default port which the server is listening for incoming connections. If on your computer are installed Windows XP with enabled built-in firewall, you should be opening the TCP port 6100 for the client connection.
For checking an access to your computer through Internet, you can try to reach an your computer by a "ping" utility from any other computer outside of your local network which have an access to the Internet. For this, open a "Start" - "Run" dialog and then enter "cmd.exe". Next, at the command prompt enter "ping <ip_address>".
Also, you can check the access to the Remote Desktop for Mobiles Server directly. For this, try to establish a connection to the Server by a "telnet" utility. Open a "Start" - "Run" dialog and then enter "cmd.exe". Next, at the command prompt enter "telnet <ip_address> 6100". This checking also should be executed from any other computer outside of your local network which have an access to the Internet.
If a connection will be successfully opened, a "telnet" will clear a screen and wait a data. Type several chars to keyboard or press an "Enter" key a few times, you will not see any text. After this, the Server will close a connection, and command prompt will be displayed.
If a "telnet" can't establish a connection to the Server for any reason, the message like this will be displayed:
If you don't know how to open access to your computer from the Internet, please contact your network administrator (or support service of your Internet service provider) to find out how to directly access to your computer from the Internet via TCP port 6100.
Also, you can get a more help how to configure your router and firewall for direct access, at the following link:
http://www.portforward.com
How do I find the IP address of my computer?
On computers running under Windows NT / XP / 2000 / 2003 you can open "Start" - "Run" dialog and then enter "cmd.exe". Next, at the command prompt enter "ipconfig.exe". On computers running Windows 9x you can run "winipcfg.exe" utility.
If I have a WLAN connection, Remote Desktop for Mobiles starts a GPRS connection. Is it possible to configure it to use the WLAN instead?
It is known that Remote Desktop for Mobiles can use Internet via WLAN. Most likely the reason is in your phone settings. In "Control Panel" - "Connections" - "Internet Setup" it's possible to set up priorities of connections. In your case the highest priority is set for GPRS and then goes WLAN. You should set the highest priority for WLAN connection.
I can't connect via WLAN
Most likely it is a problem with WLAN configuration. Your WLAN gateway may block the default port 6100 which should be opened for normal connection to the Server. Please contact your WLAN administrator to find out whether it allows you to work with such application as Remote Desktop for Mobiles. Please note that in some cases you may successfully browse WWW or send/receive mails via WLAN, being unable to use other Internet applications, it all depends on WLAN gateway configuration.
When I try to connect to my computer, I get an "Unauthorized" message
An account which you used for connection not exist on the Server. For a connecting to your computer from the Clinet, you should create an new account on the Server. For adding a new client account, use a page "Accounts" on the "Control Panel" (menu items "Start" - "Programs" - "Remote Desktop for Mobiles" - "Control Panel").
Also, chances are you have entered your account name and/or password incorrectly. Even if you believe your settings are correct, it could be that your password is incorrectly capitalized and you cannot tell because it is represented with asterisk chars. Please double-check that you've transcribed the exact same settings that you have in your "Control Panel".
Please notice: The user name are case-insensitive. The password are case-sensitive and can consists of any chars. In the Client a password should be entered exactly as specified at adding of a new account, match case.
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What Blackberry devices are supported?
Special version of the Client are supporting RIM Blackberry devices series 6700, 7100, 7200, 7500, 7700 with OS 4.0 and great. No BES needed.
At first start of Blackberry client you should select a type of connection which a Client will be used. Most recommended type of connection - "Direct access through TCP/IP". Select this type and configure full Internet access on your Blackberry. Later, you can change connection type through menu "Setup" - "Connection".
When I try to install Remote Desktop for Mobiles Client on my Blackberry, I get the following error message:
"A fatal error has occurred while updating your handheld's software. Please try again."
"Unspecified error encountered [J:0x0000000A]"
Remote Desktop for Mobiles was developed on the most recent development environment offered by Blackberry, JDE 4.0. The application has more features but it only runs on Blackberry OS 4.0 and great. Blackberry and/or some mobile operators offer upgrades of Blackberry OS.
Latest service packs and updates for the Blackberry Desktop Manager solves many of the common problems with application loading.
When I try to connect to the Test server, I get "Connection error"
The Remote Desktop for Mobiles Client on Blackberry can use a direct connection to the Server through Internet without use the Blackberry Enterprise Server (BES). For a correct configuration of your Blackberry for a direct connection to a server please read a topic:
"How to Configure Full Internet Access On Blackberry"
http://www.blackberryforums.com/showthread.php?t=2185
After configuring full Internet access on your Blackberry, select a type of connection to "Direct access through TCP/IP". For that use a main menu items "Setup" - "Connections".
I cannot remove the Client using the remove button in Application Loader
This may happen with some firmware versions.
However, you can still easily remove the Client using Application Loader without using remove button:
- Run on your device Desktop Manager and connect device to you PC.
- Run Application Loader.
- Find in list of applications checked Remote Desktop for Mobiles with action: none.
- Uncheck it and press next to remove Remote Desktop for Mobiles
在zzzmobiles.com 有电脑服务端下载和试用, 注册要29.9美元。。。。 |
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