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本帖最后由 别时方觉依依 于 2009-2-23 09:00 编辑
上次说到我的SL75因为进水,又被人强行开机。
等到我再开机,发现键盘全部失效。
拆机检查。
因为我是做集成电路测试的。所以我立刻就查出是CPU坏了。但只坏了键盘输入部分。
于是我开始了漫长的CPU求购路程。
首先我想到的是BenQ-Siemens
于是我跑到杭州的BenQ服务部去。
BenQ居然不再负责BenQ-Siemens和Siemens的服务了。晕 ,火!
接着我就想到Infineon。
PMB8876是它生产的。我只要说正常使用,结果挂了,它不会不管吧。
于是我去了封邮件
I am a SIEMENS’ mobile phone user. Two years ago, I got a SIEMENS SL75. It's very beautiful, I like it very much.
But last month, some keys went wrong. The Navigate up key can't be released. I went to the BENQ's Service Station. But they didn't support the SIEMENS’ service.
I am also an IC Test Engineer. I disassembled my SL75, checked the keyboard, the cable, the interface on the motherboard, with a multimeter. There was no abnormal.
I downloaded the SIEMENS SL75'circuit form the Internet. I found the keyboard connected to PMB8876 directly. Then, I used a multimeter to test the keyboard interface on the motherboard. One pin's diode characteristic has somewhat unusual. I think the PMB8876 has damaged, but I do not know why.
I think I need a new PMB8876.
Can you help me to repair my SIEMENS mobile phone?
第二天就给我回信了。我高兴啊,结果一看,是机器自动回复。告诉我:感谢我的来信。2个工作日内就会答复我。
第三天,回信来了。看了更泄气。
Dear Chen Gong,
Thank you for your email.
Please refer this request to your local mobile phone dealer or manufacturer. He will be able to handle your request faster and on a more individual basis.
For any questions concerning product information, availability, price, or ordering procedures, please contact your Infineon distributor listed on our web site at http://www.infineon.com/disti.
If minimum order quantities (of the PMB8876) should not allow you to obtain the product(s), please contact one of our catalog dealers.
To find a list of our authorized catalog dealers please visit us at http://www.infineon.com/cd
Best regards,
Infineon Technologies
Matthias Haacke, Customer Service Professional
基本等于白说。就是一句有用的:不能提供PMB8876,请联系直接产品商,或则请联系供应商。
我恼火了。信里说还有其他问题的话打开http://www.infineon.com/disti。我去一看,是投诉Web页。就在上面留言。
大致内容忘记了,意思就是SIEMENS用了你们的芯片,但是SIEMENS和BENQ都不负责了,我当然找你们了。你们的芯片在正常使用的时候坏了。
第二天就有回信:
Dear Chen Gong,
We are sorry that we could not answer your request to your satisfaction. Please direct your sample request to our distributors, who will be able to support you personally. Contact information is available at http://www.infineon.com/disti.
Best regards,
Infineon Technologies
Matthias Haacke, Customer Service Professional
唉……,去他的供应商的WEB页面http://www.infineon.com/cd上找找供应商看。说不定能找到呢!
我一看,在杭州还真有家供应商。
一封E-MAIL过去。
第二天人家居然电话我了。哈哈。
可是他那里只做器件,不做IC。不过对方态度很好,建议我去网上看看买电子元器件的商家。
随后我就开始在网上晃悠看哪里有卖。但是都是1000颗起定,至少100颗。
工夫不负有心人啊!!!找到一家深圳的。说库存只有29颗了。
我想只有29颗了,肯定可以只卖1、2颗。QQ联系……
我说我们公司要做DEMO板,只需要1、2颗,对方居然说可以卖。高兴。
交易。对方居然没有支付宝。晕。教他用支付宝。教会了他说不能及时到帐,不行。
只好直接去银行汇款。
我想要是骗子就骗吧,60元买个教训。
汇款……………………
今天PMB8876到了。
可以去修了。本周有同事要去外面焊接BGA。顺便那去一起更换。
希望我的SL75可以回来 |
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